Shipping, taxes, payment options, member discounts, and international ordering
The ALA Store ships products via United Parcel Service (UPS) Ground unless customer requests otherwise. International orders cannot currently be processed online. See International Orders, below. UPS does not ship to P.O. boxes. If a street address is unavailable, items can be shipped to P.O. boxes by First Class/Priority Mail at the same shipping/handling charge. These shipments are not insured, and the ALA cannot be held responsible for lost or misplaced orders. Below is the schedule of shipping and handling charges for the ALA Store:
Shipping and Handling Charges:
Up to $49.99 = $9.00
$50.00 to $99.99 = $11.00
$100 to $149.99 = $13.00
$150 to $199.99 = $14.00
$200 to $299.99 = $15.00
$300 to $999.99 = $20.00
$1000+ = call for quote
If you have special shipping needs, please call Customer Service at 1-866-Shop ALA (1-866-746-7252) to place your order.
ALA collects sales tax on all taxable orders in Connecticut, the District of Columbia, Illinois, Maryland, and Pennsylvania. If you are ordering from one of these areas and are NOT tax-exempt, sales tax will be automatically added to your order. If you ARE tax-exempt, and have been charged sales tax, please fax us a copy of your tax exempt form, along with your order number, and we will credit you the sales tax charge. All tax credit requests should be faxed to: 312-280-5860 Attention: ALA Accounting.
The ALA Store accepts Visa, MasterCard, and American Express credit cards. Organizations with established ALA accounts in good standing may order through a purchase order number and will be invoiced.
You will receive an email confirmation that your order has been received. Purchase orders and credit card orders will be processed by our order and fulfillment service in the same way as mail, phone, email, or fax orders.
Customer Service and Offline Ordering
Mail your order to:
American Library Association
PO Box 936239
Atlanta GA 31193-6239
Email your order to:
Fax your order to:
Call toll-free to place your order or for customer service:
1-866-Shop ALA (1-866-746-7252)
7:00 a.m.–5:00 p.m. Central Time